POLICIES

Terms and Conditions for Ivtel Online

These terms and conditions outline the rules and regulations for the use of Ivtel Online's Website, located at https://www.ivtel.net. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Ivtel Online if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and us. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Ivtel Online, you agreed to use cookies in agreement with the Ivtel Online's Privacy Policy. Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Ivtel Online and/or its licensors own the intellectual property rights for all material on Ivtel Online. All intellectual property rights are reserved. You may access this from Ivtel Online for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Ivtel Online
• Sell, rent or sub-license material from Ivtel Online
• Reproduce, duplicate or copy material from Ivtel Online
• Redistribute content from Ivtel Online
• This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Ivtel Online does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Ivtel Online, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Ivtel Online shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Ivtel Online reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so.
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party.
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy.
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
• You hereby grant Ivtel Online a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our website without prior written approval:

• Government agencies.
• Search engines.
• News organizations.

Online directory distributors may link to our website in the same manner as they hyperlink to the Websites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• commonly known consumer and/or business information sources.
• dot.com community sites.
• associations or other groups representing charities.
• online directory distributors.
• internet portals.
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Ivtel Online; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Ivtel Online. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Ivtel Online's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it's linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

• To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
• limit or exclude our or your liability for death or personal injury.
• limit or exclude our or your liability for fraud or fraudulent misrepresentation.
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Return & Refund Policy for Ivtel Online

At Ivtel Online, we are committed to providing our customers with high-quality products and excellent service. However, we understand that sometimes returns or refunds may be necessary. This policy outlines the steps and conditions for returning products and requesting refunds.

1. Eligibility for Returns

• Damaged or Defective Products: If the product you received is damaged, defective, or not what was ordered, you may return it within 7 days of receiving your order. In such cases, we will provide a full refund or replacement.
• Change of Mind: Due to the nature of our products, we do not accept returns for items that are in good condition but are no longer wanted. Please review your order carefully before confirming.
• Incorrect or Missing Items: If there are any discrepancies in your order (e.g., incorrect or missing items), please contact us immediately so we can resolve the issue promptly.
  
  

2. How to Return a Product

To initiate a return, please follow these steps:

• Contact our customer support team via email at admin@ivtel.net or by calling +263 77 328 3511 within 7 days of receiving your order.
• Provide the order number, details of the item you wish to return, and a description of the issue (if applicable).
• Once your return is authorized, we will arrange for the collection of the item or provide instructions on how to return it to our office.

3. Conditions for Returns

• The product must be unused, in its original packaging, and in a condition that allows us to resell it.
• Returns must include all original accessories, manuals, and components.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.

4. Refund Process

Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If everything is in order, a full refund will be processed to the payment method used during purchase. Refunds may take up to 7 business days to process.

5. Non-Refundable Items

The following items are non-refundable:

• Products that have been damaged or altered by the customer.
• Opened or used products (except in the case of defects).
• Products purchased through promotions or sales may be subject to special return conditions.

6. Delivery Costs

• If your return is due to an error on our part (e.g., damaged or incorrect items), we will cover the cost of return delivery.
• For returns due to change of mind, the customer is responsible for the return delivery cost.

7. Contact Us

If you have any questions or need further assistance with a return or refund, please reach out to our customer support team:

• Email: admin@ivtel.net
• Phone: +263 77 328 3511

We value your satisfaction and aim to make your shopping experience with us as smooth and hassle-free as possible.