IVTEL CRM

FEATURES

Ivtel CRM is a cloud-based customer relationship management solution for businesses focusing on automating sales, marketing and support across various chat channels.

MESSAGING

Ivtel CRM offers a unified inbox that consolidates messages from various platforms such as social media & live chat, allowing businesses to manage all customer communications from one place. Respond to messages from various platforms, ensuring no query goes unanswered.

AUTOMATION

Enhance productivity with automation capabilities. Implement chatbots to handle common queries, providing instant support to customers. Utilize workflow automation to set up processes for follow-ups, escalations & reminders, ensuring efficient and timely responses.

SEGMENTATION

With Ivtel CRM, businesses can create custom customer segments based on behaviour, demographics & interactions. This allows for targeted messaging, enabling personalized communication that resonates with specific customer groups & enhances engagement.

MANAGEMENT

Ivtel CRM helps maintain detailed customer profiles, complete with interaction history & preferences, providing valuable context for future communications. Activity tracking ensures all customer interactions are recorded in one place, facilitating better CRM.

ANALYTICS

Track key performance metrics such as response times, resolution times, & customer satisfaction with Ivtel CRM's robust analytics & reporting features. Gain insights into customer behaviour & trends to inform business strategies & improve overall performance.

COLLABORATION

Foster better team collaboration with Ivtel CRM’s team inbox, allowing multiple team members to manage & respond to customer inquiries. Internal notes can be added to customer conversations, ensuring team members are always on the same page.

CHANNELS

Provide consistent support across all channels with Ivtel CRM’s omnichannel capabilities. Customers can choose their preferred communication channel, ensuring they receive support in the way that suits them best.

INTERFACE

Ivtel CRM boasts an intuitive design that requires minimal training, ensuring that your team can start using it effectively right away. The platform is also accessible to users with disabilities, making it inclusive and user-friendly for everyone.

NOTIFICATIONS

Ivtel CRM allows users to customize notification preferences, enabling them to receive alerts for new messages, order updates, or changes in appointments, ensuring they remain updated without being overwhelmed by information.

PRICING

LV1

$25

PER MONTH
  • 100 Contacts
  • Multiple Channels

LV2

$50

PER MONTH
  • 200 Contacts
  • Multiple Channels 

LV3

$75

PER MONTH
  • 300 Contacts
  • Multiple Channels 

LV4

$100

PER MONTH
  • 500 Contacts
  • Multiple Channels